Q&A

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    11 . How long before my travel date should I apply for e-Visa?

    You can apply for your e-Visa any time before your travel. However, you are advised to create an e-Visa application at least 3 business days before your departure. In emergency case, please contact with our customer service officer for help!
    Posted by: Teresa Ng | October 15, 2015,8:47 am
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    12 . Is there a chance of complications even after obtaining an e-Visa?

    Cambodian authorities reserve the right to deny you entry into Cambodia even if an e-Visa has been issued. This applies to all visas issued by Cambodian consulates and embassies.
    Posted by: Teresa Ng | October 15, 2015,8:47 am
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    13 . I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?

    Yes, you need to apply for two e-Visas. Each e-Visa is only valid for a single entry.
    Posted by: Teresa Ng | October 15, 2015,8:47 am
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    14 . I have realized that some of the information that I provided in the e-Visa application requires correction. What should I do?

    Please contact with us as soon as possible via email/phone/online chat support.
    Posted by: Teresa Ng | October 15, 2015,8:46 am
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    15 . Are credit card payments made on the e-Visa website secure?

    Our website maintains high level of security standards. We are not responsible for any harm that may result from security vulnerabilities of your bank, your computer or your internet connection.
    Posted by: Teresa Ng | October 15, 2015,8:46 am
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    16 . If I have more than one passport, can I apply for the Visa using the particulars from the first passport and then travel with the second passport?

    Travelers are required to travel with the passport for which the e-Visa is issued for.
    Posted by: Teresa Ng | October 15, 2015,8:45 am
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    17 . The information on my e-Visa does not fully match the information on my travel document. Can I enter Cambodia with this e-Visa?

    No, your e-Visa is invalid. You must obtain another e-Visa.
    Posted by: Teresa Ng | October 15, 2015,8:45 am
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    18 . My children is above 12 years old but still travel with parent's passport, do they need a Visa?

    Yes. All children above 12 years old require a Visa, no matter with parent's passport or with their own passport.
    Posted by: Teresa Ng | October 15, 2015,8:45 am
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    19 . Can I obtain a multiple-entry e-Visa?

    No, E-Visa to Cambodia is Single entry only.

    Posted by: Teresa Ng | October 15, 2015,8:44 am
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    20 . Can I get a refund if I do not use my e-Visa?

    No. We cannot refund payments for unused e-Visas.
    Posted by: Teresa Ng | October 15, 2015,8:43 am
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